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Work closely with technicians/ mechanicals, Customer service team and logistic team.
Responsible for resolve all after sales technical support cases for Fotile products and achieving annual NPS goals.
Manage and train cooperated technicians and handy men. Build and maintain long term relationship with existing technician and establish connections with more qualified technicians.
Liaise with vendors, and technicians or mechanicals after orders completed. Arrange installation or repair activities timely and effectively.
Follow up the working process of technicians or mechanicals; and deal with customers’ feedback and complaints.
Gather and file service-related documentations. Complete order/repair processing with information and details in internal system.
Coordinate with Customer service department for order details and coordinate shipping date and distribution. Collect and solve issues from customers after completed sales.
Responsible for fix, classify and resale of returned products.
Other assignments from the Supervisor
High school diploma or GED Required.
Fluent and proficient in both mandarin Chinese and English Required.
5 years related Industrial technical support experience preferred
Ability to work flexible and adapt work schedule
Outstanding Communication, Interpersonal skills and writing skills.
Strong work ethic. Attention to Detail, can prioritize multiple projects and tasks while adhering to Deadlines.
Company Overview: Fotile America LLC is dedicated to the wholesale of kitchen appliances in the U.S. market and the development of the kitchen electronics industry. Fotile America LLC is committed to high quality, user friendly, and technologically advanced appliances sold to customers through select agents.
Competitive salary rate plus bonus
➢ Medical health benefits, dental and
vision insurance; 401k plan
➢ Allowance for auto and cell phone
➢ Job Type: Full Time
➢ Job location: Parsippany, NJ
If you are interested with this opportunity, please kindly forward your Resume to Fotile America HR: Shun.Ouyang@fotile.com with email subject: “Job Title + Your Name”.
Feel free to give a call to Fotile HR team at 732-208-0877.
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