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Continue ShoppingOccasional issues may arise during daily use. You can resolve many of these issues by yourself without the need for a technician. The following information provides remedies to many of those situations. You can alternatively search for a solution using the visual navigation below:
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
You will need to purchase a new part.
Solution:
- Confirm the range hood’s model and the part that is broken and purchase it here:
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
LED lights broken or other.
Solution:
- Check power source.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
You will need to purchase a new part.
Solution:
- Confirm the range hood’s model and the part that is broken and purchase it here.
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
You will need to purchase a new part.
Solution:
- Confirm the range hood’s model and the part that is broken and purchase it here.
Cause:
- Incorrect gesture.
Solution:
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
- You may need to change the oil cup.
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
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