Popular Products
Occasional issues may arise during daily use. You can resolve many of these issues by yourself without the need for a technician. The following information provides remedies to many of those situations. You can alternatively search for a solution using the visual navigation below:
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
You will need to purchase a new part.
Solution:
- Confirm the range hood’s model and the part that is broken and purchase it here:
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
LED lights broken or other.
Solution:
- Check power source.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
You will need to purchase a new part.
Solution:
- Confirm the range hood’s model and the part that is broken and purchase it here.
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
You will need to purchase a new part.
Solution:
- Confirm the range hood’s model and the part that is broken and purchase it here.
Cause:
- Incorrect gesture.
Solution:
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
- You may need to change the oil cup.
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Solution:
Cause:
Solution:
Cause:
Solution:
Cause:
Cause:
Cause:
Cause:
Solution:
Cause:
Cause:
Cause:
Cause:
Cause:
Normally, the door seal should not fall off. If it does, you can press it back into place.
Contact our customer service for repair. The knob light not working does not affect usage.
Interior paint peeling is usually caused by hard impacts. Stainless steel rusting is usually due to longterm exposure to high-salt, humid environments or improper cleaning.
You can open it manually. You can also contact our customer service for repair.
You can replace just the glass.
1. Press the "Clock" button.
The display will show "---am" (default is 12-hour format in the morning). If needed, press the "Clock" button again to switch to "pm" (afternoon).
2. Use the number keypad to enter the current hour and minute. For example, press 9, 3, 0 for 9:30.
3. Press the "Start/OK" button to save the changes.
It will not break. The heavy door indicates sturdy materials and good sealing.
Thanks for subscribing!
This email has been registered!
Popular Products
Popular Products